- Introduction
- Data Collection
- Use of Information
- Storage & Security
- Third Parties
- Cookies & Tracking
- Payment Information
- Your Rights
- Minors
- Policy Changes
01 Introduction & Scope
Game Stake (hereinafter referred to as "game stake", "we", or "the platform") places the highest importance on member privacy. This Privacy Policy explains what information game stake collects, why it is collected, how it is used, and how it is kept secure.
By creating an account on Game stake or using the platform, you are considered to have agreed to this privacy policy. This policy works in conjunction with Game stake's terms and conditions.
02 What Information Is Collected
Game stake collects information in three main ways — what you provide directly, what is generated automatically while you use your account, and what is gathered through KYC verification.
Information You Provide Directly
- Name, date of birth, mobile number, and email address — collected at registration.
- NID or passport details — collected during KYC verification.
- Payment details — your bKash, Nagad, or bank account number.
- Anything you write or say when contacting support.
- Any additional information provided when updating your profile.
Automatically Collected Data
- IP address and device type — for security verification.
- Browser type and operating system.
- Time spent on the platform and pages visited — collected to improve your overall experience.
- Betting history and transaction records.
- Login time and date — for security purposes.
NID numbers, payment account details, and KYC documents are stored in separate encrypted databases. Access to this information is strictly restricted.
03 How Your Information Is Used
The data collected by Game stake is used only for specific, legitimate purposes. Each purpose is outlined clearly below:
Service Delivery & Operations
- To create and manage your account.
- To process deposits and withdrawals.
- To retain betting history and transaction records.
- To apply bonuses and promotions correctly.
- To verify identity through KYC verification.
Security & Fraud Prevention
- To detect multiple accounts and prevent bonus abuse.
- To detect suspicious transactions or unusual login activity.
- To comply with anti-money laundering regulations.
- To prevent account hacking and unauthorized access.
Enhanced Service Experience
- To show you relevant promotions based on your preferences.
- To improve platform performance and design.
- To analyse the needs of members in Bangladesh.
- To make our support service more effective.
04 Data Retention & Security
Game stake adheres to the highest industry standards for data storage. Each layer of data protection is explained below.
Technical Security
- All data is stored and transmitted using SSL 256-bit encryption.
- Server firewalls and an intrusion detection system are actively in place.
- Passwords are never stored in plain text — bcrypt hashing is used at all times.
- Databases are regularly backed up and a disaster recovery plan is in place.
Administrative Protection
- Access to members' sensitive data is restricted to authorized personnel only.
- Every access is logged and reviewed on a regular basis.
- Privacy training is mandatory for all staff.
Retention Period
Game stake does not retain data beyond what is necessary. As a general rule:
- Data from active accounts is retained for as long as the account remains active.
- Financial transaction records are retained for 5–7 years as required by law.
- Personal data from closed accounts is deleted within 1 year of closure, unless retention is required by law.
- KYC documents are retained in accordance with regulatory authority guidelines.
06 Cookies & Tracking Technologies
Game stake uses cookies and similar technologies on its website. These are stored as small data files in your browser.
How Cookies Are Used
- Essential Cookies: To maintain your login session, verify your identity, and keep payment sessions secure. Without these, game stake cannot function properly.
- Functional Cookies: To remember your language preference, chosen payment method, and dashboard settings.
- Analytics Cookies: To understand which parts of the platform are used most. This data is analysed in aggregate, not at an individual level.
How to Manage Cookies
You can disable or clear cookies from your browser settings. However, disabling essential cookies may prevent certain features on game stake — such as login or payment functions — from working properly.
The game stake Android app similarly collects limited analytics data. You can update your notification and data collection preferences directly within the app's settings.
07 Special Protection for Payment Information
Financial data is the most sensitive of all. Game stake applies a higher level of protection to payment-related information than to general data.
What Is Stored
- Mobile banking numbers (bKash, Nagad) – used solely to process withdrawals.
- Transaction amount and date — for financial record-keeping.
- Transaction ID — for verification purposes.
What Is Not Stored
- Your bKash or Nagad PIN — game stake never sees it, stores it, or has any access to it.
- Full card number or CVV of any bank card.
- Your internet banking password.
Every payment transaction is processed using tokenisation — meaning a unique token is used in place of the actual account number, making it impossible to recover the original information from the token.
08 Your Rights
As a game stake member, you have important rights over your own data. To exercise any of these rights, please contact our support team.